Answering your questions
Below are some of the FAQs we get from people joining the MPS as PCSOs.
Click through the various sections below, to find out more about the process.
Becoming a PCSO
How many hours will I have to work?
A: The conditioned hours are 36hrs per week, full time excluding breaks. The MPS is a 24 hour service and accordingly PCSOs are generally required to work a shift pattern that includes a combination of morning, day time, evening and night shifts. The shift patterns vary from location to location depending on the operational needs.
Which borough will I be working on? Can I choose?
A: There are currently vacancies at most borough locations. During the recruitment process you will be asked to provide six borough/location preferences. The decision regarding your borough/location will be made in accordance with the operational requirements
Application & Recruitment Selection Process
How long is the application process?
A: This can vary from individual to individual depending upon their circumstances but as a general rule, it can take a minimum of 6 months from application receipt to being offered a training place.
What will be assessed in my Day 1 interview?
A: You will be assessed on the following competencies:
- Serving the Public
- Openness to Change
- Service Delivery
- Decision Making
- Working with Others
Will I have to do role plays?
A: Yes, you will have two interactive role play assessments, each lasting 5 minutes.
What is the pass mark for the day one assessment?
A: Overall, candidates must achieve 50%. Additionally, 50% must be reached in the individual competencies for Respect for Diversity, Oral Communication and 33% in Written Communication.
If I am unsuccessful during any part of the application process can I reapply?
A: You may re-apply after 6-months from the time you were notified of the outcome of your application.
However, you should consider the reason for rejection to ensure a further application will not be rejected on the same grounds.
Is there an appeals process/how do I appeal?
A: The Metropolitan Police Service has a limited appeals process for candidates who have been unsuccessful in their application for a post within the Metropolitan Police Service. Appeals will only be considered on the appeals proforma within 21 days following the notification of the rejection of an application, and where it appears that there may have been:
- An abuse of process - defined as either an intentional act or failure to apply Service policy or the instructions published specifically for the purpose and/or
- A perverse decision - defined as a decision, which has not been justified or indicates an error or inappropriate judgment/action by the personnel involved in the process.
Or the following
- Medical appeal
- Disability discrimination
- Vetting reasons
To download an appeal form please see the document in related publications. This must be emailed to email@example.com within 21 days of receiving notification of the rejection of an application. Appeals sent after this time will not be accepted.
Pay & Benefits
What is the salary for police community support officers (PCSOs)?
A: The current annual pay for a PCSO working full time and shifts is:
Basic = £22,052
Shift allowance = £2,756.50 (12.5%) or £3,307.80 (15%) or £4,410.40 (20%).
Location allowance = £3,406 (Zone 1) or £1,807 (Zone 2).
On occasion, you may be required to work overtime. You will have the option of payment at time and a half or, where possible, time off in lieu. Therefore a PCSO working a 20% shift pattern in Zone 1 (Central London) will start on £29,868.40.
Therefore a PCSO working a 20% shift pattern in Zone 1 (Central London) will start on £28,539.
How long is the training course, and what will it include?
A: This is usually a 6 week (Monday to Friday) course. Day one is delivered at Hendon and then the remainder of the course will be delivered from one of the five Regional Learning Centres (RLCs) based at Hendon, CLTC, Sovereign Gate, Marlowe House or Bethnal Green.
The course will follow a shift pattern (Early 0700-1500; Day 0900 – 1700; Late 1400-2200). It provides individuals with the knowledge, skills and legislative powers to enable them to carry out their duties, including first aid and personal safety.