Tackling hate crimes such as racist crime, domestic violence and homophobic crime is a high priority for the Metropolitan Police. Spearheading this effort are special Community Safety Units located in each of our 32 boroughs.
We believe that by taking robust action against perpetrators, supporting the needs of victims, and working in partnership with external agencies, we can make the lives of those suffering hate crime safer, protect their families, their communities, and prevent re-victimisation.
If you've been affected by hate crime, or you think you have, then let us help you. We will offer you support and give you practical assistance and advice to help you decide what to do next.
For an immediate response call 999, or the police non-emergency number 101 or via the National online crime reporting service.
For further information and advice on hate incidents contact your local Community Safety Unit.
Why come to us?
Hate crime hurts us all. It strikes at the heart of our communities.. We care about protecting the people who live in our communities. We are here to help anyone who has been affected by someone else's prejudice, ignorance or violence.
With support from specially trained staff in your local Community Safety Unit, we will do all we can to help you deal with what's happened to you.
It's not always easy to know if what has happened to you is a crime. If someone shouts abuse at you in the street or sends you hate mail because of your religion, sexual orientation or disability, is that a crime? Or do they have to hurt you before it counts as a crime? If you're not sure, please ask us. It's our job to identify what's happened and make sure that appropriate action is taken.
Stay in touch
We will stay in touch with you and see you through the whole investigation, from start to finish. Our aim is to contact you within 24 hours of you reporting the offence to let you know what's happening. We will also give you a phone number, so you can call us directly to find out how your case is going or talk about anything that might be worrying you.
Find help for you
With your consent, we can put you in touch with other support organisations that understand your specific needs.
If appropriate we will arrest the suspect at the time to protect you from further harm and give you time to think. If that's not possible, we will do all we can to find them. We will take your wishes into account when we decide what to do with them. Whatever happens, we will let you know what's going on every step of the way.
Give you guidance
We'll talk you through all the procedures so that you know what you're being asked to do, and why. For example, we'll probably want you to give a statement explaining what happened. And if you have to go to court, we can explain the court process to you and let you know what will be expected of you.
How you can make a report
You can come in to any police station, anywhere in London, or one of us can visit you at home, if that's easier or more comfortable for you. You can talk to us yourself or ask someone else to speak on your behalf, like a friend or relative, a community leader or your solicitor. You could even ask someone from your local authority, housing association or advice bureau to speak for you.
No matter who we talk to, whatever you or anyone else tells us about what happened to you will be treated confidentially, sensitively and appropriately.