Complaints
The MPS is proud to deliver quality policing. For us there is no greater priority. We understand that if we are going to learn from experience and find ways to be even better, we need to listen and respond to the needs and views of Londoners. Your views are therefore very important to us.
Complaints process
This section contains details about our complaint procedure and processes.
How complaints are dealt with
By law all complaints against the police must be recorded.
Appeals process
If you are unhappy with the way your complaint has been dealt with you may be able to appeal to the IPCC.
Complaints form
Please tell us about the service you have received. Both positive and negative feedback will help us improve the service we provide to you. Please complete our online form with details of your experience with the Metropolitan Police Service.
Local policing
Find your local Met borough and Safer Neighbourhoods team to see what is happening in your area.
Contacts
Related publications
- Easy read guide - How to complain (5.0 MB)